These Terms and Conditions govern your use of the Pool & Prop website, online shop, products and services. By accessing or using this website, submitting an enquiry, booking a service, creating an account or placing an online order, you agree to these Terms and Conditions.
Pool & Prop operates in the Republic of South Africa. References to “Pool & Prop”, “we”, “us” or “our” in these Terms refer to the business operating this website and providing the products and services described on it.
1. Changes to These Terms
Pool & Prop may amend these Terms and Conditions from time to time. The version published on the website at the time you use the website, place an order or request a service will apply to that transaction, subject to applicable South African law.
2. Website Use
You may use this website for lawful purposes, including browsing our products and services, requesting quotations, contacting Pool & Prop and purchasing products through our online shop.
You may not use the website in a manner that could damage, disable, interfere with or compromise the website, its security, its functionality or another person’s use of the website.
You may not attempt to gain unauthorised access to the website, customer information, accounts, servers, databases or other systems associated with Pool & Prop.
3. Products and Online Shop
Pool & Prop operates an online shop offering swimming pool products, which may include pool chemicals, pumps, filtration equipment, cleaners, chlorinators, heating solutions, spares, accessories and related products.
Products displayed online are subject to availability. Adding a product to your cart does not reserve the product.
We make reasonable efforts to ensure that product names, descriptions, specifications, images and prices are accurate. Product packaging, colours, labels and appearance may change from time to time and may differ from images displayed on the website.
Where a product specification, description or image has been supplied by a manufacturer or distributor, Pool & Prop may rely on that information.
4. Pricing
All prices displayed on the website are stated in South African Rand (ZAR), unless indicated otherwise.
Any applicable taxes, delivery charges or additional fees will be displayed or communicated where applicable.
Pool & Prop reserves the right to change prices at any time. A price change will not ordinarily affect an order already accepted by us, except where permitted by law or where an obvious pricing or technical error has occurred.
If a product has been listed at an obviously incorrect price due to a technical, administrative or data-entry error, we reserve the right to contact you before processing the order and, where appropriate, cancel the affected item and refund any amount already paid.
5. Online Orders
An order submitted through the website constitutes an offer by you to purchase the selected products.
Receipt of an automated order confirmation does not necessarily mean that the order has been accepted or that stock has been allocated. An order may be subject to stock availability, payment confirmation, delivery availability and verification of the information supplied.
Pool & Prop may decline or cancel an order where reasonably necessary, including in cases of unavailable stock, suspected fraud, incorrect pricing, payment failure or an inability to fulfil the order.
Where we cancel a paid order that cannot be fulfilled, the applicable amount will be refunded using an appropriate payment method.
6. Payment
Payment methods available through the online shop will be displayed during checkout.
You are responsible for providing complete and accurate billing, contact and payment information.
Where payment is processed by a third-party payment provider, the transaction may also be subject to that provider’s terms and security procedures. Pool & Prop does not store payment card information where payment details are processed directly by the payment provider.
An order may be withheld from dispatch or collection until payment has been successfully confirmed.
7. Delivery and Collection
Available delivery or collection options, associated charges and applicable conditions will be displayed during checkout or communicated to you.
Any delivery time provided is an estimate unless expressly agreed otherwise. Delivery may be affected by product availability, courier operations, location, weather, public holidays and circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address and suitable contact information.
Risk in products will pass in accordance with applicable South African law and the relevant delivery or collection arrangement.
8. Returns, Refunds and Exchanges
Returns, refunds, exchanges and cancellations are handled in accordance with applicable South African consumer protection and electronic commerce legislation and any returns policy published by Pool & Prop.
Products should be inspected as soon as reasonably possible after delivery or collection. If you receive an incorrect, damaged or defective product, please contact Pool & Prop promptly with your order details and relevant photographs or other supporting information.
Certain products may be subject to return restrictions where permitted by law, including goods that have been used, opened, altered, specially ordered or cannot reasonably be resold for health, safety or other legitimate reasons.
Nothing in these Terms is intended to exclude or restrict a consumer right that cannot lawfully be excluded.
9. Pool Chemicals and Product Use
Swimming pool chemicals and equipment must be used, handled, stored and installed in accordance with the manufacturer’s instructions and applicable safety requirements.
Pool chemicals may be hazardous if incorrectly handled, combined, stored or applied. Customers are responsible for reading and following product labels, safety instructions and manufacturer guidance.
Where professional installation is recommended or required, customers should use appropriately qualified personnel.
Pool & Prop is not responsible for damage resulting from misuse, incorrect installation, improper storage, failure to follow manufacturer instructions or use of a product for a purpose for which it was not designed, except to the extent that liability cannot lawfully be excluded.
10. Services and Quotations
Pool & Prop provides swimming pool and related property maintenance services, including pool maintenance, water treatment, equipment upgrades, heating and plumbing, electrical work, renovations, coping and paving, water features, swimming pool construction and poolside tree management.
Information provided on the website about services is general in nature and does not constitute a final quotation.
Where appropriate, pricing may depend on a site inspection, pool condition, dimensions, equipment requirements, materials, access and the scope of work.
A quotation may contain additional project-specific terms, payment requirements, exclusions and validity periods. Those terms will apply to the relevant work.
Additional work outside an accepted quotation may incur additional charges with the customer’s approval as required by applicable law.
11. Electrical Work
Minor electrical services may be provided as part of Pool & Prop’s service offering. Where work requires certification or a Certificate of Compliance, appropriately qualified or registered electrical contractors may be used.
Any certification requirements will be handled according to the nature and scope of the work and applicable South African regulations.
12. Warranties
Products supplied through the online shop may carry manufacturer or supplier warranties. Warranty periods and conditions vary between products.
A manufacturer’s warranty is subject to its applicable terms and does not replace any statutory rights available to a consumer under South African law.
Installation or modification of equipment contrary to manufacturer requirements may affect the manufacturer’s warranty.
13. Customer Information
You agree that information supplied when placing an order, requesting a quotation, submitting a form or creating an account will be accurate and complete.
Personal information is processed in accordance with our Privacy Policy and applicable South African data protection requirements.
You are responsible for maintaining the confidentiality of any account credentials associated with the website.
14. Reviews, Testimonials and User Submissions
Where the website allows customers to submit reviews, testimonials, photographs, comments or other material, you confirm that you have the right to provide that material and that it does not infringe the rights of another person.
Pool & Prop may moderate submissions before or after publication and may decline or remove content that is unlawful, abusive, misleading, irrelevant, fraudulent or otherwise inappropriate.
By submitting content for publication, you grant Pool & Prop a non-exclusive right to reproduce and display that content for purposes reasonably connected with the website, our services and our business.
15. Third-Party Links
The website may contain links to websites or services operated by third parties.
Pool & Prop does not control those websites and is not responsible for their content, availability, privacy practices or terms of use. Accessing a third-party website is at your own discretion and may be subject to that provider’s terms and policies.
The inclusion of a link does not necessarily constitute an endorsement of the third party.
16. Copyright and Intellectual Property
Website content, including text, graphics, photographs, designs, layouts and other materials owned by Pool & Prop is protected by applicable intellectual property law.
Third-party trademarks, logos, product photographs and other intellectual property displayed on the website remain the property of their respective owners.
You may not reproduce, distribute, modify, republish or commercially exploit protected website content without the appropriate owner’s permission, except where permitted by law.
17. Website Availability and Disclaimer
Pool & Prop takes reasonable measures to maintain the accuracy, security and availability of the website. We do not guarantee that the website will always operate uninterrupted or without technical errors.
Information on the website is provided for general informational and commercial purposes and should not replace product-specific instructions, professional assessment or site-specific advice where these are required.
To the extent permitted by South African law, Pool & Prop will not be liable for losses caused solely by circumstances outside our reasonable control, misuse of the website or products, or reliance on information contrary to supplied instructions.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
18. Suspension or Restriction of Access
Pool & Prop may suspend or restrict access to the website or particular functionality where reasonably necessary for maintenance, security, suspected misuse, fraud prevention or legal compliance.
19. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the website, online shop, products or services will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or consumer dispute-resolution mechanisms.
20. Consumer Protection
These Terms are intended to operate consistently with applicable South African legislation, including the Consumer Protection Act, Electronic Communications and Transactions Act and Protection of Personal Information Act where applicable.
If any provision of these Terms conflicts with a mandatory consumer right or other applicable law, the applicable law will prevail to the extent of the conflict.
21. Entire Agreement
These Terms, together with any applicable quotation, order confirmation, returns policy, privacy policy and other terms expressly incorporated into a transaction, constitute the agreement relating to the relevant website use, purchase or service.